Shipping & Delivery Policy

Thank you for choosing Darshan Safety Zone. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders for our fire-safety and industrial protection products.

1. Order Processing Time:
   Orders are processed within 1–2 business days after payment confirmation.

   Orders placed on Sundays or public holidays will be processed on the next working day.

   In case of unexpected delays (material availability, logistics, operational reasons), our team will notify you via phone, WhatsApp, or email.

   Processing time does not include transit or delivery time.

1. Shipping Methods & Delivery Timelines:
   We ship across India through trusted courier & logistics partners.

   Estimated delivery timelines:

   Local / Within City: 1–3 business days

   Within State: 2–5 business days

   Rest of India: 3–7 business days

   Delivery time may vary due to:

   Product availability or customization

   Distance / remote locations

   Courier delays or operational issues

   Weather, strikes, or festival rush

   Delivery timelines are estimates and not guaranteed.

2. Shipping Charges:
   Shipping charges depend on product weight, dimensions & delivery location.

   Applicable delivery charges will be shown during checkout.

   For heavy, oversized, or bulk industrial orders, special freight charges may apply - customers will be informed before dispatch.

3. Order Dispatch & Tracking:
   Once your order is shipped, you will receive:
   Tracking ID / AWB number
   Courier partner link via SMS / Email / WhatsApp
   You can track your shipment using the provided tracking details.

4. Delivery Attempts & Address Issues:
   The courier will usually attempt delivery 2–3 times.
   If the shipment is returned due to:
   Incorrect / incomplete address
   Customer unavailable
   Phone not reachable / refused delivery
   
   Note: Re-shipping charges may apply.
   Please ensure your address & contact details are accurate at checkout.

5. Damaged, Tampered, or Missing Items:
   If the package appears damaged, opened, or tampered, please:
   Take clear photos / videos of the parcel & product
   Do not discard packaging material
   Contact us within 24–48 hours of delivery
   After verification, we will offer a replacement, repair, or refund as per our Return & Refund Policy.
   Claims raised after 48 hours may not be eligible.
   

6. Bulk / Corporate / Industrial Shipments:
   For large volume, project-based, or corporate orders:
   Dispatch and transit timelines may vary based on production schedule & quantity
   Our logistics team will coordinate packing, palletizing, freight & delivery arrangements directly with the buyer
   

7. Out-of-Delivery / Remote Locations:
   Some PIN codes may be non-serviceable by courier partners.
   In such cases, we will:
   Request an alternate delivery address, or Cancel the order and issue a refund (if prepaid)
   

8. International Shipping (If Applicable):
   For export or overseas shipments:
   Delivery timelines depend on customs clearance & international freight
   Duties, import taxes, and customs fees (if applicable) are buyer’s responsibility
   International shipping availability depends on product category & regulations.
   

Ownership & Risk of Loss:
Once the order is handed over to the courier, risk of transit lies with the logistics carrier.
However, we fully support customers in damage / loss claim assistance.

1. Contact & Support:
   For shipping or delivery-related questions, please reach out:
   Darshan Safety Zone – Logistics & Dispatch Support
   +91 97125 79456 / +91 75676 79456
   Mon–Sat: 09:30 – 18:30
   support@darshansafetyzone.com